- Reproduce
- Explore
- Analyze
- Communicate
- Triage
Every tester has to deal with bugs, but how should we deal with them? Brendan Connolly suggests that we REACT. Connolly says that the first step in resolving a bug is to REPRODUCE the bug by tracking down the steps that caused it. The next Step is to EXPLORE the nature of the bug. Connolly warns that acting too hastily can create more problems than the bug does. The next step is to ANALYZE the severity of the bug. Steps one and two have given you an idea of how big the bug is and where it is, step three is where you must decide which action you should take based on the impact of the bug. Now it is time to COMMUNICATE. The next step is to report the bug, either to a bug tracking system, your team, etc. Finally, the last step is TRIAGE. After the bug is reported, the process isn’t over. You must continue to clarify the issue as best you can.
TayNock's Blog 